Cancellation & Refund Policy

1 Scope

1.1This Cancellation & Refund Policy ("Policy") applies to every Order placed on testationery.in (the "Platform") with Tirth Enterprise, Amin Marg, Rajkot – 360001, Gujarat, India ("we", "us"). It forms part of, and is to be read with, our Terms of Service. Words given a meaning in the Terms of Service have the same meaning here.

1.2The Platform is a wholesale facility for businesses buying goods for resale or for use in their business. This Policy is written for such purchases.

1.3Nothing in this Policy excludes or limits any right that you have under the law and that cannot be excluded or limited by agreement.

1.4This Policy sets out how the Terms of Service are applied. If anything in this Policy is inconsistent with the Terms of Service, the Terms of Service prevail.

2 Payment

2.1Every Order is paid for in full, in advance, before the Goods are dispatched. Payment may be made through the payment options shown at checkout, which are provided by our payment gateway partner, or by bank transfer to the account stated in our Confirmation.

2.2A contract for the sale of Goods is formed only when we issue a Confirmation and receive full payment of the amount stated in it. The price of the Goods and the freight we arrange are confirmed to you before you pay.

2.3Payment shall be made only through the Platform's checkout or to the bank account stated in our Confirmation. We are not responsible for any payment made to any other account, including on the strength of a message that did not come from us.

3 Cancellation by you

3.1You may cancel an Order at any time before the Goods are dispatched, from your account on the Platform where that option is shown, or by writing to us at contact@testationery.in or on WhatsApp at +91 63531 35986 from the mobile number registered on your account.

3.2Goods are "dispatched" when they are handed to the Transporter. We then send you the Transporter's name and the consignment or tracking number.

3.3When you cancel before dispatch, we refund the full amount received for the Order, including freight. Where, at your written request, we have incurred a specific cost for the Order before you cancel, such as special packing or a booking you asked us to make, that cost may be deducted, and we shall tell you the amount before we deduct it.

3.4An Order cannot be cancelled once the Goods have been dispatched.

4 Cancellation by us

4.1Until we issue a Confirmation and receive full payment, we may decline an Order in whole or in part, including where the Goods are not in stock or the Order exceeds the quantities we supply. Any amount received for a declined Order, or part of an Order, is refunded in full.

4.2After an Order is confirmed, we may cancel it before dispatch where the Goods have become unavailable, or where a price or other particular shown on the Platform was wrong owing to an error.

4.3Where we cancel an Order, or any part of it, we refund in full the amount received for the cancelled Goods, including the freight attributable to them. Our liability for such a cancellation is limited to that refund.

5 No returns or exchanges

5.1We do not take back or exchange Goods once they are dispatched, including Goods that have not sold, Goods you no longer require, or Goods you would prefer in another design.

5.2Product photographs are a guide. Minor variations in shade, finish or print between the photograph and the Goods, or between production batches of the same design, are not a defect.

5.3Goods that arrive short, in a design other than the one confirmed, or damaged are dealt with under Clauses 6 to 8.

6 Shortage, wrong design or damage: how to report

6.1At delivery, you shall count the cartons and check their seals in the presence of the Transporter, and shall note any shortfall, tampering or damage on the delivery receipt before signing it.

6.2You shall record one continuous, unedited video of the unpacking of every consignment. The video must begin with the sealed package and its label, and must continue until every item has been counted.

6.3A shortage in the number of pieces, a design other than the one confirmed, or damage to the Goods shall be reported to us within forty-eight (48) hours of delivery, by email to contact@testationery.in or on WhatsApp at +91 63531 35986, with:

(a) the unpacking video;
(b) photographs of the package and its label;
(c) the lorry receipt or consignment note, and the delivery receipt showing any remark made; and
(d) the invoice or Order number.

6.4We shall acknowledge each report and give it a reference number. You shall keep the Goods and their packaging, unused, until we have closed the report.

6.5A report that is not made in the manner and within the period set out in this Clause shall be deemed waived, as provided in the Terms of Service.

7 What we do with a report

7.1We shall examine every report made in accordance with Clause 6 and shall tell you our decision.

7.2Where we accept a report of a shortage or a wrong design, we shall, at our option, send the missing or correct Goods with your next consignment, or issue a credit note for their value against a future Order. No Goods are taken back and no cash refund is made for an accepted report, save as Clause 8 provides.

7.3Where a wrong design has been supplied, we may ask you to hold it for collection by us, at our cost, or to return it with your next consignment. Until we tell you, please keep it unused in its packing.

7.4We may decline a report where the video or photographs show the package was opened before recording began, where the seals were intact and no remark was made at delivery, or where the evidence does not match the Order.

8 Loss or damage in transit

8.1Risk in the Goods passes to you when they are handed to the Transporter, as set out in the Terms of Service and our Shipping & Delivery Policy.

8.2Any claim for loss of, or damage to, the Goods in transit lies against the Transporter, and is not a claim against us. We shall share the lorry receipt or consignment note with you, and give you such documents as we hold to support the claim.

8.3Where the consignment was booked in our name, the Transporter may accept a claim only from us. In that case we shall lodge the claim on your behalf, on the evidence described in Clause 6, and shall pass on to you any amount we recover for Goods you have paid for, as a refund to the original payment method or as a credit note, at your choice.

9 How refunds are paid

9.1Refunds are made to the original payment method: the same card, the same UPI ID, the same bank account or the same wallet. A refund may be made to another account only on your written request, and only to an account in the name of your business or in your own name.

9.2We initiate a refund within two (2) working days of a cancellation under Clause 3 or Clause 4, or of our decision to refund under any other Clause.

9.3The time your bank or card issuer takes to credit the refund is outside our control. It is usually:

9.4We may refund part of an Order where only part of it is cancelled. Each refund is shown in your account and confirmed to you with its reference number, which your bank can use to trace it.

10 Failed, pending or duplicate payments

10.1Where an amount is debited from your account but the payment fails, or the Order is not confirmed, the amount does not reach us. Your bank or payment provider reverses it automatically within the period set by the Reserve Bank of India, which for UPI and card payments is generally within five (5) days.

10.2Where you pay more than once for the same Order, we refund each extra payment in full under Clause 9, as soon as we notice it or you tell us.

11 Credit notes

11.1A credit note is a tax credit note issued against your original invoice under the GST law. It may be used against any future Order on the Platform.

11.2A credit note is not paid out in cash, save as Clause 8 provides, and may not be transferred to another business.

12 Parcels refused or returned

12.1Where a consignment returns to us because it was refused, because no one was available to receive it, or because of an incomplete or wrong address given by you, we shall, at your choice, either dispatch it again once you have paid the freight for the new dispatch, or refund the value of the Goods after the consignment reaches us, less the freight for both the outward and the return journey.

13 Misuse

13.1We may decline a report or a refund request that relies on an edited video, on altered documents or on information that is not true, and we may then act under the Terms of Service on the account concerned.

14 Payment disputes

14.1Please raise any problem with an Order with us first, at the contacts in Clause 15. Most reports are settled faster this way than through a bank.

14.2Where a dispute or chargeback is raised with your bank or card issuer, we shall provide it with the records of the Order, including the Confirmation, the invoice, the dispatch and delivery records, your acceptance of this Policy, and any refund made.

15 Contact and grievances

15.1Questions about this Policy may be addressed to Tirth Enterprise at Amin Marg, Rajkot – 360001, Gujarat, India, by email to contact@testationery.in, or by telephone or WhatsApp to +91 63531 35986.

15.2A grievance may be addressed to the Grievance Officer, Tirth Enterprise, at the same address, email and telephone number. We shall acknowledge it within forty-eight (48) hours of receipt, give it a reference number, and shall endeavour to resolve it within thirty (30) days.

15.3This Policy is governed by the laws of India, and the courts at Rajkot, Gujarat alone have jurisdiction, as provided in the Terms of Service.

16 Changes to this Policy

16.1We may update this Policy from time to time. The version shown on this page at the time we confirm your Order applies to that Order.